Returns Policy
At FJ Value, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items within [insert number] days of receipt for a refund or exchange, subject to the following conditions:
-
Eligibility: To be eligible for a return or exchange, items must be in their original condition, unworn, unwashed, and with all tags attached. Items that have been damaged, altered, or modified in any way are not eligible for return or exchange.
-
Return Process: To initiate a return or exchange, please contact our customer service team at fjvbiz2024@gmail.com with your order number and reason for return. Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.
-
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and insuring the package to ensure its safe return to us.
-
Refunds and Exchanges: Refunds will be issued to the original payment method within [insert number] business days of receiving the returned item(s). Exchanges will be processed promptly, subject to product availability.
-
Non-Returnable Items: Certain items are not eligible for return or exchange, including but not limited to clearance items, personalized or customized products, and gift cards.
If you have any questions or concerns about our Returns Policy, please contact us at fjvbiz2024@gmail.com, and we will be happy to assist you.